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Below is the Code of Ethics for the Piano Manufacturers Association
International (PMAI). This Code governs the attitudes and actions
of piano manufacturers and distributors who are PMAI members. The
purpose of the Code is to insure the consumer receives the highest
quality service and support during and after their piano purchase.
- We pledge to champion the vision of expanding piano participation
through the sales and marketing strategies of our companies, with
our dealers and within the piano community.
- We pledge ourselves to open communication with member companies
based on mutual trust and respect.
- We pledge ourselves to do our best to resolve conflict as it
relates to the PMAI vision, whether such conflict is within our
respective organizations, within PMAI, or within our respective
dealer organizations.
- We pledge to maintain respect for competitors' products at all
times, and insist our employees and dealers do the same.
- We pledge to lead by example, and to be open to constructive
criticism for improvement.
- We pledge to engage in ethical conduct and avoid rumor and innuendo.
- We pledge to be fair and honest in our sales and marketing efforts,
and insist our dealers do the same.
- We pledge to support only those dealers who represent our products
to the public in an ethical and honest manner.
- We pledge to take an active role in encouraging high ethical
standards within the piano community of teachers and technicians.
- We pledge ourselves to honest, accurate and timely reporting
of industry statistics.
- We pledge our support to maintain the spirit and letter of all
Federal and state laws.
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