Retailer Code of Ethics
OUR MISSION:
- To enhance the quality of life in our community by encouraging music participation.
- To present our product lines in a positive, honest and realistic manner that shows respect to our customers, our store and our industry.
- To educate our customers on the qualitative issues that can help them make an informed buying decision.
- To help our customers select and ultimately purchase the piano that best meets their needs and desires.
OUR COMMITMENT:
- We will continually improve our understanding of the products we represent, so that we might better present these products to our customers.
- We will avoid making statements about our competitors and their products. When asked to comment on competitive products and services, we will provide only relevant information that is specific, quantifiable and well documented.
- We will refrain from personal attacks and strive to avoid speculation regarding the morals, ethics or viability of our competitors and their suppliers.
- We will make no statements that appeal to ethnic or racial bias.
- We will refrain from advertising our store, our products and our services in any way that might be considered false, misleading or deceptive.
- We will not present or quote a price on any product that we are not currently authorized by the supplier to sell.
- We will not challenge or question a customer’s purchase decision after the customer has accepted delivery from a competitor.
- We will continually strive to establish and uphold the highest standards of integrity and professionalism in the process of serving our customers.
{ 5 comments… read them below or add one }
National Piano Foundation,
I am a first time visitor to your site and I wanted to compliment you on the clear information you provide. Also, just noticed NPF is based is Dallas, Tx. Maybe we could collaborate on a project in the future.
All the Best,
Thank you for your kind words regarding out website. We are in the process of adding more features and content and will keep members informed as we update Pianonet with important features and projects. You are always welcome to stop by our offices for a visit and to meet the PMAI management team.
I have a Mendelssohn Baby Grand Piano, which I was told was built in 1913 in Derby, Connecticut. It has never been restored. It needs a new sounding board, I think. I have been the owner since 1966. The original owners were Second Baptist & Central Baptist Churches(housed in the same building), across the street from the State of Ga. Capitol on Washington St. in Atlanta, Georgia. I would like to learn more about the Mendelsohn Piano Co. It might be even older, because the church preceeded the Civil War, during which time Gen. Shermann had an agreement with church leaders not to burn the three downtown churches in that block, when he burned Atlanta on his way to the sea.
I am new to owning a pinao store. It is encouraging to me to know that the Foundation is doing so much to improve the piano community. This dealer Code of Ethics is great and I hope more dealers and salespersons will follow it. I commit our store to following these guidelines and ethics.
Thank you, Jordan! We appreciate your kind words and support. PMAI and the National Piano Foundation are committed to helping dealers and suppliers grow their businesses and the market!
Best regards – Webmaster, PMAI